COVID-19 Updates 

This page will be updated regularly with information about how The Humane Society of Kitchener Waterloo & Stratford Perth is responding to COVID-19 as the situation develops. Please check back regularly.

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KWSPHS COVID-19 UPDATES & Recommendations for Pet Owners

Last updated: June 19, 2020


Over the past few months, the Humane Society of Kitchener Waterloo & Stratford Perth has been closely monitoring the situation with the COVID-19 pandemic and putting plans and precautionary measures in place to protect the health and safety of people and animals.

We continue to be designated as an essential service within the communities and as a result, we are continuing to provide only essential services until further notice.


please visit our adoption process page for important information & the new online adoptions process

As of June 19, 2020, our services now include the following:

  • Animal control – emergency services including sick/injured animals, dangerous/vicious animals, support for emergency services (police, fire, EMS)
  • Lost and Found Services – we are still accepting calls from the public to report lost or found animals. Please call to file a report right away.
  • Stray drop-off services – community members MUST call the centre to make an appointment to bring a stray in. Call 519-745-5615 for both facilities.
  • Emergency boarding services
  • Cremation services - community members MUST call the centre to make an appointment in advance.  Call 519-745-5615 for both centres.

Of course, our essential services also include the general care and veterinary care of the animals in the facility.   We have a dedicated essential staff team in the building to care for the health and welfare of the animals.

WHERE TO CALL WITH INQUIRIES: All inquiries for both animal centres should call 519-745-5615.

STRAY RECLAIM: If you have lost a pet, CALL us first to determine if we have your pet. 


We are taking the following steps to reduce the risk of transmission at KWSPHS:


·        Essential staff in our centres only

·        Essential service access only (see above)

·        Online/telephone support services being offered

·        Increasing the number of available hand sanitizers around our shelter and asking that everyone hand sanitize upon entering the building

·        Requiring masks to be worn in our Centres

·        Admission to the centres is by appointment only

·        Having an emergency preparedness plan to ensure our animals are looked after

·        Asking that any individuals who are at high-risk of having or carrying the illness do not enter our facilities even by appointment. This includes:

§  Those who have traveled outside of Canada within the last 14 days, have had close contact with a confirmed or probable case of COVID-19, or are exhibiting symptoms of COVID-19 (fever, cough, extreme tiredness).

§  Requiring that any staff who have travelled outside of the country to stay at home for 14 days.


We continue to monitor the Ontario Ministry of Health’s website for more information.


If pet owners have any questions about COVID-19 and their pets, please contact your veterinarian directly.  You can also find information through the Public Health Agency of Canada (PHAC) website. Pet guardians who have been diagnosed with COVID-19 should following these recommendations from PHAC:  

  • Avoid close contact with pets
    • Do not snuggle or kiss them, or let them lick you, sit on your lap, or sleep in your bed
  • Avoid coughing and sneezing on your animals
  • Have another member of your household care for your animals
    • if this is not possible, always wash your hands before touching or feeding them
  • Limit your animal’s contact with other people and animals
    • this may mean keeping them indoors


To prepare for potentially having to stay at home in quarantine for extended periods of time, we also recommend pet guardians do the following:

  • Have an extra two weeks supply of pet food and supplies available, including any medications.
  • Identify an emergency pet sitter (family or friend) who could care for your pet(s) if you fall ill or need to be hospitalized.
  • Prepare a sheet with the daily care instructions for the emergency pet sitter, and include your veterinarian’s contact information.
  • Have crates, food and extra supplies on hand for quick movement of pets.
  • Keep all animal vaccines up to date in the event boarding may become necessary.  Call your veterinarian now to book an appointment.
  • Ensure your pet has a collar with proper identification – tag and license – and microchip, should they need to be cared for by a family member, friend or boarding facility.  A microchip is best practice.  

Download Pet Care Plan tips & a fillable template now!

*Source: Waterloo Region Pandemic Influenza Planning Committee


We will continue to stay up-to-date with new information that arises on COVID-19.  We will make changes as necessary, in line with the Ontario government and the recommendation of our public health agencies, with a priority on keeping people and animals healthy and safe.

This page will be updated regularly with information about how KWSPHS is responding to COVID-19 as the situation develops. 

Thank you to our communities for your understanding and support at this time. 

Kathrin Delutis
Executive Director
The Humane Society of Kitchener Waterloo & Stratford Perth