COVID 19 Updates 

This page will be updated regularly with information about how The Humane Society of Kitchener Waterloo & Stratford Perth is responding to COVID-19 as the situation develops. Please check back regularly.

Click here for program, event and service updates and cancellations

KWSPHS COVID-19 UPDATES & Recommendations for Pet Owners

Last updated: April 26th, 2020


Over the past few weeks the Humane Society of Kitchener Waterloo & Stratford Perth has been closely monitoring the situation with the COVID-19 pandemic and putting plans and precautionary measures in place to protect the health and safety of people and animals.

After the announcement made by Premier Ford on March 23, 2020, animal welfare organizations have been designated as an essential service within the community.  As a result, we will only be providing essential services until further notice.

online ADOPTIONS will begin on monday april 27th.  
please visit our adoption process page for important information & the new online adoptions process

As of March 25, 2020, our services are now the following:

  • Animal control – emergency services including sick/injured animals, dangerous/vicious animals, support for emergency services (police, fire, EMS)
  • Lost and Found Services – we are still accepting calls from the public to report lost or found animals. Please call to file a report right away.
  • Stray drop-off services – community members MUST call the centre to make an appointment to bring a stray in. Call 519-745-5615 for both facilities.
  • Emergency boarding services
  • Cremation services - community members MUST call the centre to make an appointment in advance.  Call 519-745-5615 for both centres.

Of course, our essential services also include the general care and veterinary care of the animals in the facility.   We have a dedicated essential staff team in the building to care for the health and welfare of the animals.

WHERE TO CALL WITH INQUIRIES: All inquiries for both animal centres should call 519-745-5615.

STRAY RECLAIM: All stray periods have been extended from 3 days to 5 calendar days, excluding statutory holidays.  If you have lost a pet, you MUST CALL us first to determine if we have your pet. 


We are taking the following steps to reduce the risk of transmission at KWSPHS:
Essential staff in our centres only
Essential service access only (see above)
Online/telephone support services being offered
Increasing the number of available hand sanitizers around our shelter and asking that everyone hand sanitize upon entering the buildingHaving an emergency preparedness plan to ensure our animals are looked after
Asking that any individuals who are at high-risk of having or carrying the illness do not enter our facilities even by appointment. This includes:

  • Those who have traveled outside of Canada within the last 14 days, have had close contact with a confirmed or probable case of COVID-19, or are exhibiting symptoms of COVID-19 (fever, cough, extreme tiredness).
  • Requiring that any staff who have travelled outside of the country to stay at home for 14 days.

We continue to monitor the Ontario Ministry of Health’s website for more information.


If pet owners have any questions about COVID-19 and their pets, please contact your veterinarian directly.  You can also find information through the Public Health Agency of Canada (PHAC) website. Pet guardians who have been diagnosed with COVID-19 should following these recommendations from PHAC:  

  • Avoid close contact with pets
    • Do not snuggle or kiss them, or let them lick you, sit on your lap, or sleep in your bed
  • Avoid coughing and sneezing on your animals
  • Have another member of your household care for your animals
    • if this is not possible, always wash your hands before touching or feeding them
  • Limit your animal’s contact with other people and animals
    • this may mean keeping them indoors


To prepare for potentially having to stay at home in quarantine for extended periods of time, we also recommend pet guardians do the following:

  • Have an extra two weeks supply of pet food and supplies available, including any medications.
  • Identify an emergency pet sitter (family or friend) who could care for your pet(s) if you fall ill or need to be hospitalized.
  • Prepare a sheet with the daily care instructions for the emergency pet sitter, and include your veterinarian’s contact information.
  • Have crates, food and extra supplies on hand for quick movement of pets.
  • Keep all animal vaccines up to date in the event boarding may become necessary.  Call your veterinarian now to book an appointment.
  • Ensure your pet has a collar with proper identification – tag and license – and microchip, should they need to be cared for by a family member, friend or boarding facility.  A microchip is best practice.  

Download Pet Care Plan tips & a fillable template now!

*Source: Waterloo Region Pandemic Influenza Planning Committee


The Waterloo Regional Police Service is advising the public to be aware of puppy scams taking place in our community.  The following information is from WRPS:

"During March, we received 5 reports of people falling victim to puppy scams.  Individuals responded to an online ad & either sent money or bought gift cards for payment, however they did not receive their puppy.  Please be vigilant.  Research and purchase from known breeders/suppliers."

We will continue to stay up-to-date with new information that arises on COVID-19.  We will make changes as necessary, in line with the Ontario government and the recommendation of our public health agencies, with a priority on keeping people and animals healthy and safe.

This page will be updated regularly with information about how KWSPHS is responding to COVID-19 as the situation develops. 

Thank you to our communities for your understanding and support at this time. 

Kathrin Delutis
Executive Director
The Humane Society of Kitchener Waterloo & Stratford Perth