This page will be updated regularly with information about how the Humane Society of Kitchener Waterloo & Stratford Perth is responding to COVID-19 as the situation develops. Please check back regularly.

Last updated: August 3, 2021

Our Kitchener and Stratford centres are once again re-open to the public, however building access will be limited. While in the centres, visitors will be able to renew their pet license, make a donation, and pick up a lost pet without making a prior appointment. In person birthday parties will resume at the end of August and in person events are being planned for this fall. Please note that many of our programs will continue to be offered virtually and veterinary services will continue to utilize a curbside delivery method. Please read on for additional program updates.

We are continuing to take precautionary measures and are implementing a staged re-opening process.

Programs and services update


Adoptions will continue to be done online for the foreseeable future. Most animals are being cared for by our foster volunteers and are only brought to the centre for their adoption appointment. There are no viewable animals available onsite, with the exception of pre-arranged adoption appointments. To learn about our online adoption process  and to view available animals please visit our website.


We are happy to announce that we are starting to welcome back our volunteers. If you’ve volunteered with us in the past, our Volunteers Coordinator will be in touch with you. If you would like more information on becoming a volunteer, please visit our volunteer portal.


While our summer camps and Vets in Training will remain virtual for the remainder of the summer, we are happy to let you know that in person birthday parties and our signature events will resume in early fall. We’ll provide regular updates on upcoming programs and events on our social media and on our website.


  • Pet licenses can now be done in person at both centres.
  • Online and over-the-phone license renewals will continue to be offered


  • If you’ve lost a pet, be sure to give us a call to see if they’ve been found and returned to our centre
  • If we have your lost pet, you are free to come pick them up during centre hours without making an appointment


The following list of veterinary services continues to be offered to the general public by appointment, using a curbside delivery method.

  • Low-cost Feline Spay/Neuter Clinic (Stratford)
  • Spay/Neuter Assistance Program (Kitchener)
  • Trap-Neuter-Release Program
  • Spay Your Mama Program
  • Pet microchipping


  • Cremation services require a prior appointment.

WHERE TO CALL WITH INQUIRIES: All inquiries for both animal centres can be directed to 519-745-5615.


We are continuing to take the following steps to reduce the risk of transmission at KWSPHS: 

  • Increasing the number of available hand sanitizers around our shelter and asking that everyone hand sanitize upon entering the building
  • Requiring masks to be worn in our Centres
  • Limited access to the building for the general public
  • Having an emergency preparedness plan to ensure our animals are looked after
  • Administering a weekly COVID-19 rapid test to all centre staff
  • Asking that any individuals who are at high-risk of having or carrying the illness do not enter our facilities even by appointment. This includes:
  • Those who have traveled outside of Canada within the last 14 days, have had close contact with a confirmed or probable case of COVID-19, or are exhibiting symptoms of COVID-19 (fever, cough, extreme tiredness).
  • Requiring that any staff who have travelled outside of the country to stay at home for 14 days. 

We continue to monitor the Ontario Ministry of Health’s website for more information and guidelines on re-opening.


If you have questions about COVID-19 and pets, please contact your veterinarian directly.  You can also find information through the Public Health Agency of Canada (PHAC) website. Pet guardians who have been diagnosed with COVID-19 should follow these recommendations from PHAC:  

  • Avoid close contact with pets
    • Do not snuggle or kiss them, or let them lick you, sit on your lap, or sleep in your bed
  • Avoid coughing and sneezing on your animals
  • Have another member of your household care for your animals
    • if this is not possible, always wash your hands before touching or feeding them
  • Limit your animal’s contact with other people and animals
    • this may mean keeping them indoors


To prepare for potentially having to stay at home in quarantine for extended periods of time, we also recommend pet guardians do the following:

  • Have an extra two weeks supply of pet food and supplies available, including any medications.
  • Identify an emergency pet sitter (family or friend) who could care for your pet(s) if you fall ill or need to be hospitalized.
  • Prepare a sheet with the daily care instructions for the emergency pet sitter, and include your veterinarian’s contact information.
  • Have crates, food and extra supplies on hand for quick movement of pets.
  • Keep all animal vaccines up to date in the event boarding may become necessary.  Call your veterinarian now to book an appointment.
  • Ensure your pet has a collar with proper identification – tag and license – and microchip, should they need to be cared for by a family member, friend or boarding facility.  A microchip is best practice.  

Download Pet Care Plan tips & a fillable template now!

*Source: Waterloo Region Pandemic Influenza Planning Committee

We will continue to stay up-to-date with new information that arises on COVID-19.  We will make changes as necessary, in line with the Ontario government and the recommendation of our public health agencies, with a priority on keeping people and animals healthy and safe.

Thank you to our communities for your understanding and support at this time. 

Kathrin Delutis
Chief Executive Officer
The Humane Society of Kitchener Waterloo & Stratford Perth