Refund Policy:

Refunds will be made if requested in writing by email and will be refunded in accordance with the schedule below. The Kitchener-Waterloo Humane Society reserves the right to grant exceptions to the stated policy in extreme situations.

No Refunds for Partial Attendance or Illness:

We do not give refunds when someone chooses to leave a program part way through, for any reason.  All of our expenses are incurred before the start of the program, including materials and staffing.  

Weather Conditions:

Birthday Parties will take place in all weather conditions - should a party need to be cancelled due to extreme weather (winter storm where safety is compromised), parents will be notified the morning of the program and offered a refund or offered to reschedule.

Refund Guidelines:

15 days notice or more for refund – 10% program fee deducted,

14 days to 72 hours notice or less for refund - 50%

72 hours notice or less - No refund

Once program has begun - No refund