Centre Tours
Educational group tours of our centres are available by appointment at both our Kitchener and Stratford locations.
Take a behind the scenes tour at the Humane Society!
We can welcome community groups of up to 20 people (group facilitators included).
Tours are roughly 30 – 45 minutes in length, and cost $3 per person, with a minimum fee of $30 per group.
Group tours may be booked Monday to Friday during opening hours.
After Hours tours may be booked based on availability, with the latest tour starting at 6:00pm.
Looking for something different? Contact our Community Programs team, who can set up a custom program for your group.
Interested in booking a group tour?
Conact our Community Programs team:
519-745-5615 ext 233
communityprograms@kwsphumane.ca
Refund & Cancellation Policy
Refund Policy:
Refunds will be issued upon written request by email and will be provided in accordance with the terms and conditions outlined below. The Humane Society of Kitchener Waterloo and Stratford Perth reserves the right to grant exceptions to this policy in extreme circumstances.
Partial Attendance and Early Withdrawal/Removals:
We do not provide refunds when a participant leaves a program after it has started, for any reason. This includes situations involving illness, personal choice, or when a participant needs to be removed from the program due to behaviour or safety concerns. Staffing, preparation, and resources are planned and allocated for the full duration of the program, which means we are unable to offer partial refunds in these circumstances.
Weather Conditions:
Programs will take place in all weather conditions - should a program need to be cancelled due to extreme weather (winter storm where safety is compromised), parents will be notified prior to the session starting and will be notified of a make-up date.
Refund Guidelines:
15 days notice or more for refund – 10% program fee deducted
14 days to 73 hours notice for refund – 50% program fee refunded
72 hours notice or less – No refund
Once program has begun – No refund
